Frequently asked questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery within the US usually takes 5–10 business days after that. You'll get a tracking link by email as soon as your order ships.

Is shipping free?

Yes, on US orders over $40. Smaller orders pay a flat shipping rate shown at checkout.

Why did my order arrive in separate packages?

Some products ship from different partner warehouses, so multi-item orders can arrive separately. Each package has its own tracking.

What if it doesn't work for my pet?

Contact us within 30 days of delivery. If the item is damaged, defective, or just not a fit, we'll arrange a replacement or refund. See our refund policy.

How do I pick the right size?

Check the sizing details on each product page. Between sizes? Email us your pet's weight and measurements and we'll help.

My tracking hasn't updated. What do I do?

Tracking can take 24–48 hours to update after a label is created. If there's been no movement for 10 business days, email us and we'll look into it.

What payment methods do you accept?

All major credit and debit cards, plus the express payment options shown at checkout. Checkout is secure and encrypted.

Can I change or cancel my order?

Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to change or cancel it.

How can I contact you?

Email davac2001@gmail.com. We reply within 1 business day.